This is only a pattern Business Analyst resume for freshers in addition to for knowledgeable job seekers in Finance area of enterprise analyst or system analyst. While that is solely a pattern resume, please use this just for reference function, don’t copy the identical shopper names or job duties to your personal function. Always make your personal resume with real expertise.

Name: Justin Megha

Ph no: XXXXXXX

Your electronic mail right here.

Business Analyst, Business Systems Analyst

SUMMARY

  • Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with in depth expertise in enterprise merchandise, operations and Information Technology on the capital markets area specializing in Finance akin to Trading, Fixed Income, Equities, Bonds, Derivatives (Swaps, Options, and many others ) And Mortgage with sound data of broad vary of economic devices.
  • Over 11+ Years of confirmed observe document as value-adding, delivery-loaded undertaking hardened skilled with hands-on experience spanning in System Analysis, Architecting Financial functions, Data warehousing, Data Migration, Data Processing, ERP functions, SOX Implementation and Process Compliance Projects.
  • Accomplishments in evaluation of large-scale enterprise methods, Project Charters, Business Requirements Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, and Technical Specifications, information warehousing, reporting and testing plans.
  • Expertise in creating UML primarily based Modeling views like Activity / Use Case / Data Flow / Business Flow / Navigational Flow / Wire Frame diagrams utilizing Rational Products & MS Visio.
  • Proficient as very long time liaison between enterprise and know-how with competency in Full Life Cycle of System (SLC) growth with Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts in addition to broad cross-functional experiences leveraging a number of frameworks.
  • Extensively labored with the On-site and Off-shore Quality Assurance Groups by helping the QA group to carry out Black Box / GUI testing / Functionality / Regression / System / Unit / Stress / Performance / UAT's.
  • Facilitated change administration throughout whole course of from undertaking conceptualization to testing by undertaking supply, Software Development & Implementation Management in various enterprise & technical environments, with demonstrated management skills.

EDUCATION

  • Post Graduate Diploma (in Business Administration) , USA
  • Master's Degree (in Computer Applications)
  • Bachelor's Degree (in Commerce),

TECHNICAL SKILLS

Documentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin

SDLC Methodologies Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Agile

Modeling Tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision

Reporting Tools Business Objects X IR2, Crystal Reports, MS Office Suite

QA Tools Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest

Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP

Databases & OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix

Version Control Rational Clear Case, Visual Source Safe

PROFESSIONAL EXPERIENCE

SERVICE MASTER, Memphis, TN June 08 – Till Date

Senior Business Analyst

Terminix has roughly 800 customer support brokers that find in our branches along with roughly 150 brokers in a centralized name middle in Memphis, TN. Terminix customer support brokers obtain roughly 25 million calls from clients annually. Many of those buyer's questions usually are not answered or their issues usually are not resolved on the primary name. Currently these brokers use an AS / 400 primarily based customized developed system known as Mission to reply buyer inquiries into branches and the Customer Communication Center. Mission – Terminix's operation system – offers performance for gross sales, discipline service (routing & scheduling, work order administration), accounts receivable, and payroll. This system is designed modularly and is troublesome to navigate for customer support brokers requiring to help the client shortly and knowably. The quantity of time and effort wanted to coach a customer support consultant utilizing the Mission system is excessive. This mixed with low agent and buyer retention is expensive.

Customer Service Console permits Customer Service Associates to supply constant, enhanced service expertise, help to the Customers throughout the Organization. CSC is geared toward offering simple navigation, simple studying course of, decreased name time and first name decision.

Responsibilities

  • Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management doc.
  • Performed Enterprise Analysis and actively taking part in shopping for Tool Licenses.
  • Identified subject-matter specialists and drove the necessities gathering course of by approval of the paperwork that convey their must administration, builders, and high quality assurance group.
  • Performed technical undertaking session, initiation, assortment and documentation of shopper enterprise and practical necessities, answer options, practical design, testing and implementation help.
  • Requirements Elicitation, Analysis, Communication, and Validation in response to Six Sigma Standards.
  • Captured Business Process Flows and Reengineered Process to attain most outputs.
  • Captured As-Is Process, designed TO-BE Process and carried out Gap Analysis
  • Developed and up to date practical use circumstances and performed enterprise course of modeling (PROVISION) to elucidate enterprise necessities to growth and QA groups.
  • Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
  • Performed Requirements Elicitation by Use Cases, one to 1 conferences, Affinity Exercises, SIPOC's.
  • Collected and documented Use Cases, Business Rules, created and maintained Requirements / Test Traceability Matrices.

Client: The Dun & Bradstreet Corporation, Parsippany, NJ May '2007 – Oct' 2007

Profile: Sr. Financial Business Analyst / Systems Analyst.

Project Profile (1): D & B is the world's main supply of economic info and perception on companies. The Point of Arrival Project and the Data Maintenance (DM) Project are the longer term functions of the corporate that the corporate would transition into, offering an efficient methodology & environment friendly report technology system for D & B's purchasers to have the ability to buy studies about corporations that they’re attempting to Do enterprise.

Project Profile (2): The total function of this undertaking was constructing a Self Awareness System (SAS) for the enterprise neighborhood for purchasing SAS merchandise and a Payment system was constructed for SAS. The system would supply sure mixture of merchandise (studies) for Self Monitoring report as a basis for managing an organization's credit score.

Responsibilities:

  • Conduced GAP Analysis and documented the present state and future state, after understanding the Vision from the Business Group and the Technology Group.
  • Conducted interviews with Process Owners, Administrators and Functional Heads to collect audit-related info and facilitated conferences to elucidate the implications and results of SOX compliance.
  • Played an lively and lead function in gathering, analyzing and documenting the Business Requirements, the enterprise guidelines and Technical Requirements from the Business Group and the Technological Group.
  • Co – Authored and ready Graphical depictions of Narrative Use Cases, created UML Models akin to Use Case Diagrams, Activity Diagrams and Flow Diagrams utilizing MS Visio by the Agile methodology
  • Documented the Business Requirements Document to get a greater understanding of shopper's enterprise processes of each the initiatives utilizing the Agile methodology.
  • Facilitating JRP and JAD periods, mind storming periods with the Business Group and the Technology Group.
  • Documented the requirement traceability matrix (RTM) and performed UML Modeling akin to creating Activity Diagrams, Flow Diagrams utilizing MS Visio. Analysed take a look at information to detect important finds and beneficial corrective measures
  • Co-Managed the Change Control course of for all the undertaking as a complete by facilitating group conferences, one-on-one interview periods and electronic mail correspondence with workflow stream homeowners to debate the impression of Change Request on the undertaking.
  • Worked with the Project Lead in setting real looking undertaking expectations and in evaluating the impression of adjustments on the group and plans respectively and associated undertaking associated shows.
  • Co-oordinated with the offshore QA Team members to elucidate and develop the Test Plans, Test circumstances, Test and Evaluation technique and strategies for unit testing, practical testing and value testing

Environment: Windows XP / 2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.

GATEWAY COMPUTERS, Irvine, CA, Jan 06 – Mar 07

Business Analyst

At Gateway, a Leading Computer, Laptop and Accessory Manufacturer, was concerned in two initiatives,

Order Capture Application: Objective of this Project is to Develop Various Mediums of Sales with a Centralized Catalog. This undertaking includes vast publicity in the direction of Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Mentored and skilled workers about Tech Guide & Company Standards; Gateway reporting system: was developed with Business Objects working in opposition to Oracle information warehouse with Sales, Inventory, and HR Data Marts. This DW serves the completely different wants of Sales Personnel and Management. Involved within the growth of it utilized Full Client studies and Web Intelligence to ship analytics to the Contract Administration group and Pricing teams. Reporting information mart included Wholesales Sales, Contract Sales and Rebates information.

Responsibilities:

  • Product Manager for Enterprise Level Order Entry Systems – Phone, B2B, Gateway.com and Cataloging System.
  • Modeled the Sales Order Entry course of to get rid of bottleneck course of steps utilizing ERWIN.
  • Adhered and practiced RUP for implementing software program growth life cycle.
  • Collected Requirements from completely different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject Matter Experts by Conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations
  • Created Functional Requirement Specification paperwork – which embody UMLUse case diagrams, Scenarios, exercise, work Flow diagrams and information mapping. Process and Data modeling with MS VISIO.
  • Worked with Technical Team to create Business Services (Web Services) that Application may leakage utilizing SOA, to create System Architecture and CDM for widespread order platform.
  • Designated Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction / order entry methods.
  • Implemented A / B Testing, Customer Feedback Functionality to Gateway.com
  • Worked with the DW, ETL groups to create Order entry methods Business Objects studies. (Full Client, Web I)
  • Worked in a cross practical group of Business, Architects and Developers to implement new options.
  • Program Managed Enterprise Order Entry Systems – Development and Deployment Schedule.
  • Developed and maintained User Manuals, Application Documentation Manual, on Share Point software.
  • Created Test Plansand Test Strategies to outline the Objective and Approach of testing.
  • Used Quality Center to trace and report glitches and bug fixes. Written modification requests for the bugs within the utility and helped builders to trace and resolve the issues.
  • Developed and Executed Manual, Automated Functional, GUI, Regression, UAT Test circumstances utilizing QTP .
  • Collected, documented and executed Requirements-based, Business course of (workflow / person state of affairs), Data pushed take a look at circumstances for User Acceptance Testing.
  • Created Test Matrix, Used Quality Center for Test Management, observe & report glitches and bug fixes.
  • Perform Load, stress Testing & Analyzed Performance, Response Times. Designed strategy, developed visible scripts with a purpose to take a look at shopper & server aspect efficiency beneath varied circumstances to determine bottlenecks.
  • Created / developed SQL Queries (TOAD) with a number of parameters for Backend / DB testing
  • Conduced conferences for undertaking standing, subject identification, and dad or mum process evaluation, Progress Reporting.

AMC MORTGAGE SERVICES, CA, USA Oct 04 – Dec 05

Business Analyst

The main goal of this undertaking is to interchange the present Internal Facing Client / Server Applications with a Web enabled Application System, which can be utilized throughout all of the Business Channels. This undertaking includes vast publicity in the direction of Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data Warehouse and Data Marts, thorough data of ETL and Reporting, Enhancement of the Legacy System lined the entire enterprise necessities associated to Valuations from sustaining the panel of appraisers to ordering, receiving, and reviewing the valuations.

Responsibilities:

  • Gathered Analyzed, Validated, and Managed and documented the acknowledged Requirements. Interacted with customers for verifying necessities, managing change management course of, updating present documentation.
  • Created Functional Requirement Specification paperwork – that embody UML Use case diagrams, eventualities, exercise diagrams and information mapping. Provided End User Consulting on Functionality and Business Process.
  • Acted as a shopper comparability to evaluation priorities and handle the general shopper queue. Provided session companies to purchasers, technicians and inside departments on primary to combine capabilities of the functions.
  • Identified enterprise instructions & targets that will affect the required information and utility architectures.
  • Defined, prioritized enterprise necessities, Determine which enterprise topic areas present essentially the most wanted info; Prioritize and sequence implementation initiatives accordingly.
  • Provide related take a look at eventualities for the testing group. Work with take a look at group to develop system integration take a look at scripts and make sure the testing outcomes correspond to the enterprise expectations.
  • Used Test Director, QTP, Load Runner for Test administration, Functional, GUI, Performance, Stress Testing
  • Perform Data Validation, Data Integration and Backend / DB testing utilizing SQL Quiries manually.
  • Created Test enter necessities and ready the take a look at information for information pushed testing.
  • Mentored, skilled workers about Tech Guide & Company Standards. Set-up and Coordinate Onsite offshore groups, Conduct Knowledge Transfer periods to the offshore group.

Lloyds Bank, UK Aug 03 – Sept 04
Business Analyst
Lloyds TSB is a frontrunner in Business, Personal and Corporate Banking. Noted monetary supplier for tens of millions of shoppers with the monetary assets to fulfill and handle their credit score wants and to attain their monetary objectives. The Project includes an relevant Information System, Loan Appraisal and Loan Sanction, Legal, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for his or her Internet Banking.

Responsibilities:

  • Translated stakeholder necessities into varied documentation deliverables akin to practical specs, use circumstances, workflow / course of diagrams, information move / information mannequin diagrams.
  • Produced practical specs and led weekly conferences with builders and enterprise models to debate excellent technical points and deadlines that needed to be met.
  • Coordinated undertaking actions between purchasers and inside teams and data know-how, together with undertaking portfolio administration and undertaking pipeline planning.
  • Provided practical experience to builders throughout the technical design and building phases of the undertaking.
    • Documented and analyzed enterprise workflows and processes. Present the research to the shopper for approval
    • Participated in Universe growth – planning, designing, constructing, distribution, and upkeep phases.
    • Designed and developed Universes by eliminating Joins, Cardinalities between the tables.
      • Created UML use case, exercise diagrams for the interplay between report analyst and the reporting methods.
      • Successfully applied BPR and achieved improved efficiency, Reduced Time and Cost.
      • Developed take a look at plans and scripts; Performed shopper testing for routine to advanced processes to make sure correct system functioning.
      • Working carefully with UAT Testers and End Users throughout system validation, User Acceptance Testing to reveal performance / enterprise logic issues that unit testing and system testing have missed out.
        • Participated in Integration, System, Regression, Performance, and UAT – Using TD, WR, Load Runner
        • Participated in defect evaluation conferences with the group members. Worked carefully with the undertaking supervisor to document, observe, prioritize and shut bugs. Used CVS to take care of variations between varied levels of SDLC.

Client: AG Edwards, St. Louis, MO May '2005 – Feb' 2006

Profile: Sr. Business Analyst / System Analyst

Project Profile: AG Edwards is a full service Trading primarily based brokerage agency in Internet-based futures, choices and foreign exchange brokerage. This web site permits Users (Financial Representative) to commerce on-line. The primary options of this web site had been: Users can open new account on-line to commerce equitiies, bonds, derivatives and foreign exchange with the Trading system utilizing DTCC's functions as a Clearing House agent. The person will get real-time streaming quotes for the foreign money pairs that they chose, their present place within the foreign exchange market, abstract of labor orders, funds and present cash balances, P & L Accounts and obtainable buying and selling energy, all Continuing updating in actual time Via dwell quotes. The web site additionally facilitates customers to Place, Change and Cancel an Entry Order, Placing a Market Order, Place / Modify / Delete / Close a Stop Loss Limit on an Open Position.

Responsibilities:

  • Collected Business necessities referring to Trading, equities and Fixed Incomes like bonds, transformed the identical into practical necessities by implementing the RUP methodology and licensed the identical in Business Requirements Document (BRD).
  • Designed and developed all Narrative Use Cases and performed UML modeling like created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams utilizing MS Visio.
  • Implemented all the Rational Unified Process (RUP) methodology of utility growth with its varied workflows, artifacts and actions. Developed enterprise course of fashions in RUP to doc present and future enterprise processes. Established a enterprise Analysis methodology across the Rational Unified Process.
  • Analyze User necessities, attended Change Request conferences to doc adjustments and applied procedures to check adjustments.
  • Assisted in creating undertaking timelines / deliverables / methods for efficient undertaking administration.
  • Evaluated present practices of storing and dealing with necessary monetary information for compliance.
  • Involved in creating the take a look at technique and assisted in developed take a look at eventualities, take a look at circumstances and take a look at circumstances
  • Partnered with the technical areas within the analysis, decision of system and User Acceptance Testing (UAT).

Environment: Windows XP / 2000 / NT, SOX, MS Office Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Test Director

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